FAQs for Bank Deposits and Withdrawals
This article will help you know more about fiat deposit and withdrawal on KuCoin TR.
Content
How can I Deposit Turkish Lira (TRY)?
My TRY Deposit Transaction did not Succeed, What can I do?
How can I Withdraw Turkish Lira (TRY)?
My Withdrawal in TRY did not Succeed, What can I do?
How many Types of Payment Methods we Support?
What do I need to Know before I Withdraw Funds?
What do I need to Know before I Deposit funds?
What is the Daily Deposit/Withdrawal Limit?
What is the Monthly Deposit/Withdrawal Limit?
How Can I deposit Turkish Lira (TRY)?
Log in to your KuCoin TR account, go to the "Wallet" > "Deposit" > “Fiat” > "Turkish Lira (TRY)" page mobile app, and then choose the bank you wish to transfer money. You can deposit TRY using the bank account details shown on the page, using a bank account that is owned by you.
My TRY Deposit Transaction did not Succeed, What can I do?
- If your deposit amount is not reflected in your KuCoinTR account within a certain period, please ensure that your bank account is eligible to deposit Turkish Lira into KuCoinTR.
- Deposits from verified accounts are usually credited to your account within 1 minute. In rare cases, it may take up to 20 minutes.
- Fund deposited through Ziraat Bank will be immediately reflected in your account.
- Deposits made via FAST for amounts of 100,000 Turkish Lira or less will be immediately reflected in your account. Deposit requests exceeding 100,000 Turkish Lira from Ziraat Bank may also be reflected immediately. However, EFTs deposit, made between 09:00 and 16:45 from Monday to Friday (excluding public holidays), may take a bit more time; EFTs deposit, made out of banking hours will be reflected on the following business day.
- You can only deposit Turkish Lira into your KuCoinTR account from a bank account belongs to you. If the deposited amount has been returned to your bank account, it may be because the TCKN in your bank account does not match the TCKN in your KuCoinTR account.
- Deposits may be rejected for other reasons. KuCoin TR reserves the right to reject deposits. In such cases, you can check the reason for rejection in your transaction history or email.
- For assistance, please contact us at destek@kucoin.tr. Please include your user ID (UID) and proof of transaction in your message to our team.
How can I Withdraw Turkish Lira (TRY)?
Log in to your KuCoin TR account, go to the "Wallet" > "Withdraw" > “Fiat” > "Turkish Lira (TRY)" page via the website or mobile app, and then choose the bank you wish to use. Enter your bank account details, input the amount you wish to withdraw, carefully review the information before confirming the transaction, and then click the "Confirm" button to request the withdrawal. Kindly note that withdrawals can only be made to bank accounts which successfully deposited to KuCoin TR previously,
My Withdrawal in TRY did not Succeed, What can I do?
- The time required to complete a withdrawal varies depending on your bank and the type of transfer. Withdrawals to Ziraat Bank accounts via wire transfer are processed instantly 24/7.
- If your bank supports the FAST option, withdrawals of 100,000 Turkish Lira or less are processed instantly 24/7.
- Withdrawals to other banks via ETFs are processed on the same day during bank working hours, which are 09:00 to 16:45. Withdrawal requests made on weekends and public holidays will be processed on the next business day.
- If your bank transfer time exceeds the specified time, it may be due to the intensity of bank transactions. For assistance, you can send an email to destek@kucoin.tr, including your user ID (UID).
How many Types of Payment Methods we Support?
There are three types of fiat transactions:
- FAST (Fonların Anlık ve Sürekli Transferi):
- Allows customers to wire transfer from any local bank account to any local bank account.
- Available 24/7.
- The transaction limit is up to 100,000 TRY.
- Havale:
- Allows customers to wire transfer between different accounts at the same bank.
- Available 24/7.
- The transaction limit is set by the user's individual limit set by the bank.
- EFT (Elektronik Fon Transferi):
- Allows customers to wire transfer between accounts at different banks.
- Available only during banking hours (working days from 09:00 to 16:45).
- The transaction limit is set by the user's individual limit set by the bank.
What do I need to Know before I Withdraw Funds?
Please note the following before you withdraw funds:
- You can only withdraw to bank accounts registered in your name.
- You can withdraw to any bank during bank working hours. However, EFT transactions between 09:00 - 16:45 on weekdays are completed on the same day, and withdrawals made on weekends and holidays are conducted on the first business day.
- FAST transactions are supported up to 100,000 Turkish Liras. You can also withdraw to any bank 24/7 if the amount is equal to or less than 100,000 Turkish Liras.
What do I need to Know before I Deposit funds?
Please read the following before you deposit funds:
- You must send Turkish Lira by FAST, Havale or EFT from your bank account opened only in your name.
- FAST transactions are supported up to 100,000 Turkish Liras. You can also deposit from any bank 24/7 if the amount is equal to or less than 100,000 Turkish Liras.
- Transfers made by ATM or credit card will not be accepted as it is impossible to confirm the sender's information.
- The minimum deposit amount is 1 Turkish Liras. You can make your TRY deposits within your limits.
What is the Daily Deposit/Withdrawal Limit?
The daily deposit/withdrawal limit is {10,000,000} TRY. If your deposit amount exceeds this limit, we will refund the excess amount after deducting any applicable refund service fees.
What is the Monthly Deposit/Withdrawal Limit?
The monthly deposit/withdrawal limit is {50,000,000} TRY. If your deposit amount exceeds this limit, we will refund the excess amount after deducting any applicable refund service fees.