Getting Started

How to Complete Institutional Verification (KYB) via Web

Last updated: 01/09/2026

Institutional Verification, a core KYB (Know Your Business) measure, is KuCoin TR's dedication to regulatory compliance and combating cybercrimes like fraud, money laundering, scams, and terrorist financing. As such, it is an extension of KYC (Know Your Customer) procedures. Here’s a detailed guide on how to initiate Institutional Verification (KYB) on KuCoin TR platform.


Notice:All users must complete Identity Verification (KYC or KYB) to use KuCoin TR products and services. 

Content

1. Completing Identity Verification (Web)

2. Troubleshooting Unsuccessful Identity Verification 

3. Frequent Asked Questions

 

1. Completing Institutional Verification

Prerequisite: Log in to your KuCoin TR account via web or click here, select your profile’s Dashboard → Identity Verification → Institutional Verification

Step 1. Select Identity Verification → Institutional Verification

Step 2. Filling Out Required Information

Part 1: Company Information

Ensure all corporate information is accurately provided, then navigate through the sections by clicking "Next."

1.1.1 Basic Information (Mandatory)

  • Corporation's name
  • Tax Department
  • Tax Identification Number

1.1.2 Company Registry Address (Mandatory)

  • Country of registration
  • City
  • Township
  • Full address

1.1.3 Contact Information (Mandatory)

  • Company email address
  • Phone number

1.1.4 Company Corporation Documents

  • Trade Registry Certificate obtained from MERSİS
  • Tax Certificate (Optional)
  • Trade Registry Gazette copies (Optional)


 

Part 2: Related Personal Information

Provide all required contact details accurately, then click "Next."

1.2.1 TCKN Number

  • Enter the TCKN number

1.2.2 Signature Circulars of Authorized Representatives

  • Upload the documents

1.2.3 ID Copies of Company Representatives (Optional)

  • Upload the documents

1.2.4 ID Copies and Residence Documents of Shareholders (Optional)

  • Upload the documents

 

 
Step 3: Waiting for Review Results

After submission, our KYC team will review your application, providing updates via the KYC page or email (operasyon@kucoin.tr). During this period, your KYC status will display as "In Progress."

If your application is rejected, you can select "View Details" to identify the errors. Follow the instructions to make corrections and click "Retry" to resubmit. Alternatively, you can email operasyon@kucoin.tr to provide any required supporting documents.

  
  

1.2  Completing Institutional Verification by Sending Emails

If you encounter issues when submitting documents via the web, you can email our team at operasyon@kucoin.tr for assistance in completing Institutional Verification.

  

 

2. Troubleshooting Unsuccessful Identity Verification (Web)

Encountering issues during the KYC process can be frustrating. Follow these steps to resolve common problems:

i. Update Your Browser: Ensure you are using the latest version of your web browser to avoid compatibility issues.

ii. Document the Issue: If the problem persists, take screenshots or record a video of your verification attempt to assist us in diagnosing the issue.

iii. Contact Support: Submit a support ticket with screenshots or recordings of the issue for further assistance. Our team is ready to help.

 

2.1 Tips for Uploading Documents

  • Each document can only be used for verifying one KuCoin account.
  • Supported formats: JPG, PNG, and PDF, with a file size limit of 20 MB.
  • Valid documents include ID cards, driver's licenses, and passports.
  • If the upload fails, check your network connection or try using a different browser.

 

2.2 Failed Verification Notification

If you receive a notification stating that your Identity Verification has failed:

  1. Log in to your account.
  2. Click your profile and navigate to the Identity Verification section to review the failure reasons.
  3. Click "Re-Verify" to resolve the issues and submit the correct information. Your resubmission will be expedited for review.

   

3.Frequent Asked Questions

Q: What if the expiry date of the contact person's ID is incorrect?
A: Ensure that the expiry date matches the identity document precisely. Do not select "permanent validity" if an expiration date is specified.

 

Q: Can I switch from an individual account to an institutional account?
A: Individual accounts and institutional accounts cannot be converted between each other. If your account has completed individual verification, it cannot undergo institutional verification. Instead, you will need to register a new KuCoin TR account to verify it as an institutional account.

 

 

We hope you found this guide helpful! If you have any further questions, our support team is available 24/7 via online chat or by submitting a ticket.

Happy trading on KuCoin!