How to Complete Institutional Verification (KYB) via Web

Institutional Verification, a core KYB (Know Your Business) measure, is KuCoin TR's dedication to regulatory compliance and combating cybercrimes like fraud, money laundering, scams, and terrorist financing. As such, it is an extension of KYC (Know Your Customer) procedures. Here’s a detailed guide on how to initiate Institutional Verification (KYB) on KuCoin TR platform.

Notice:All users must complete Identity Verification (KYC or KYB) to use KuCoin TR products and services. 

Content

1. Completing Identity Verification (Web)

2. Troubleshooting Unsuccessful Identity Verification 

3. Frequent Asked Questions

1. Completing Institutional Verification

Log in to your KuCoin TR account via web or click here, select your profile’s Dashboard → Identity Verification. 

Completing Institutional Verification via Web

Step 1. Select Identity Verification → Institutional Verification

Step 2. Filling Out Required Information

Part 1: Company Information

1.1  Basic Information

• Your corporation's name, registration date, and corporation code must exactly match the company or business registration certificate being uploaded.
• The Tax Identification Number (TIN) should come from the relevant tax authorities in the country where the company is registered.
• Provide realistic information about the Source of Investment Fund and Transaction Volume, considering your institution's size, strategy, target investors, and market conditions.
• Enter the company director's name. If there's a board, use the chairman's name; if there's a sole director, use their name.
• Websites provided should be from official and trustworthy sources. If no such website is available, leave it blank.

 

1.2 Company Registry

Company Registry information must match that provided in the Company Registration Certificate.

1.3 Company Office

Fill in the necessary fields for your entity’s registered location and address.

 

1.4 Corporate Documents

• Upload the company registration certification or business registration certificate. The document should be clear and recognizable.
• Upload a self-portrait with you holding your company's registration certificate, along with a handwritten note. The note should include your handwritten signature, dynamic code, and the current date. You can click "View Sample" to check details.

Part 2: Contact Information

Accurately provide all required contact details, then select Next.

2.1 Contact Person

The name you fill in must accurately match the ID of the contact person you provide.

 

2.2 Corporate Documents

Upload the contact person’s proof of employment, which should display clearly their name and current role within the company.

 

2.3 Self-Portrait with Handheld ID

Upload a self-portrait with you holding your ID along with a handwritten note. The note should include your handwritten signature, dynamic code, and the current date. Ensure the dynamic code and date both match the time of submission. The date of expiry must also match exactly the date stated on the ID document.

Part 3: Supporting Documents

3.1 Corporate Board Resolution or Power of Attorney (POA)

• If the company has a board of directors, a Corporate Board Resolution is required. In all other circumstances, Power of Attorney is required.
• You may choose to use our provided template for efficiency, or consult a legal advisor for custom documents if preferred. Note: If you choose to submit a custom Corporate Board Resolution or POA, additional time may be required for review and approval.
• The documents should be signed and stamped with an official seal. If no official seal is available, a declaration must be uploaded under Supplementary Documents.

3.2 Performance Undertaking Agreement (PUA)

• Similar to the POA, you may use our template or consult with a professional legal advisor if you have specific needs or preferences. Note: If you choose to submit a custom PUA, additional time may be required for review and approval.
• The documents should be signed and stamped with an official seal. If no official seal is available, a declaration must be uploaded under Supplementary Documents.

 

3.3 Shareholder Register

For the shareholder register list, it should include the name, address, and shareholding ratio of each shareholder:

a. If a shareholder is a company (holding more than 25% of shares), provide:

• The company's registration certificate
• Shareholding structure
• A scanned copy of valid ID belonging to the ultimate beneficiary (who holds more than 25% of shares)

b. If a shareholder is an individual (holding more than 25% of shares), provide a scanned copy of valid ID (e.g., passport, ID card, or driver's license) belonging to them.

3.4 List of Directors

Include the name and address of each director.

 

a. If the director is a corporate entity, provide:

• The company’s certificate of registration
• The company's list of directors
• A scanned copy of valid ID belonging to the director(s)

b. If the director is an individual, provide a scanned copy of valid ID belonging to the director.

 

 

Part 4: Supplementary Documents

Any additional documents pertaining to previous sections can be uploaded in this section.

 

Step 3: Waiting for Review Results

After submission, our KYC team reviews your application, with updates via the KYC page or email (institutional_ka@kucointurkiye.com). During this time, your KYC status will be "In Progress".

 

 

If your application is rejected, please select View Details to check what went wrong. Follow the instructions to correct any errors, then click Retry to submit again. Alternatively, send emails to

institutional_ka@kucointurkiye.com to supplement the required supporting documents.

 

 

1.2  Completing Institutional Verification by Sending Emails

If you encounter any problem when submitting documents via web, you can also reach our relevant team via email at institutional_ka@kucointurkiye.com help you complete the Institutional verification.

2. Troubleshooting Unsuccessful Identity Verification (Web)

Encountering issues during the KYC process can be frustrating. Follow these steps to resolve some of the common issues that may arise:
i. Update Your Browser: Check if you’re using the latest version of your web browser. This helps to avoid common issues during verification.
ii. Record the Issue: If the issue persists, take screenshots of the error messages, or record a video of your verification attempt to help us diagnose the issue more effectively.
iii. Contact Support: Submit a ticket and send the relevant screenshots or recordings to our support team for further assistance. We’ll be ready to help.

2.1 Tips for Uploading Photos

• Each document can only be used to sign up for and verify one KuCoin account.
• Supported image formats are JPG and PNG. Keep image size under 4 MB.
• Valid documents include your ID card, driver's license, and passport.
• If difficulties persist, check for network issues. Attempt the upload later or try a different browser.

2.2 Failed Verification Notification

If you receive a notification that your Identity Verification was unsuccessful:

• Log in to your account.
• Click on your profile, then navigate to Identity Verification to view the reasons for failure.
• Click Re-Verify to resolve them, submitting the correct information. Your submission will be expedited for review.

3.Frequent Asked Questions

Q: What if the expiry date of the contact person's ID is incorrect?

A: The date must match the identity document exactly. Do not select “permanent validity” if an expiration date is specified.

Q: I have an individual verified account, can I swith to institutional verified account? 

A: Individual account and institutional account cannot switch to each other. Once your account completed individual verification, this account cannot complete institutional verification anymore. We suggest that you may register a new KuCoin TR account to verify as an institutional account.

We hope you found this guide helpful! If you have any further questions, our support team is available 24/7 via online chat or by submitting a ticket.

Happy trading on KuCoin!