How to Unbind or Change Google 2FA on the APP
You can reset the Google Authenticator you use for two-factor authentication (2FA) by following the step-by-step guide below.
Contents
Scenario 1. Lost access to current 2FA
Scenario 2. Current 2FA still in use, but wish to switch Authenticator to a new device
1. Lost access to current 2FA
Solution 1: Rebind 2FA Using Saved Google Security Key
If you have saved the Google key during your initial Authenticator setup, you can use it to rebind the Google Authenticator on your device. Once rebind, enter the six-digit code to log in to your KuCoin TR account.
Steps:
i. Select the Google verification code for your KuCoin TR account, long press to jump to the verification code screen.
ii. Tap Delete Account in the top right.
iii. Then, follow the steps in 2. Linking Google 2FA of this article to relink your KuCoin TR account and Google 2FA.
Once done, enter the six-digit code to log in.
Solution 2: If you bind account with email, manually unbind Google 2FA
i. Select "2FA unavailable?" on the 2FA login page.
ii. Enter your trading password and the email code sent to verify your account. Follow the instructions, completing Identity Verification and submit a request to have 2FA manually unbound.
Solution 3: If you bind account with phone, change Google 2FA via SMS code
i. Logging into the account via SMS code, navigating to avatar, select “security”
ii. Clicking “change” next to google 2fa, verify SMS code, then bind new google QR code.
Note:
- Withdrawals are disabled for 24 hours after updating 2FA settings to protect your assets.
- When completing Identity Verification, upload the required photos while following the instructions closely, or your appeal may be rejected.
- The "2FA unavailable?" button is only found on the login page. If you’re logged in, you’ll need to log out and return to the login page.
2. Current 2FA still in use, but wish to switch Authenticator to a new device
If you’ve backed up the key:
Refer to the article on How to Enable Google 2FA on the APP . Use the key to link Google Authenticator on your new phone, then safely delete the key from your old phone.
If you’ve not backed up the key:
i. Log into your KuCoin TR account, then navigate to Account Security to change your Google 2FA.
ii. Go to Security Settings and select Google Verification. Click the "Change" button.
iii. Send and enter the SMS or Google 2FA code to pass verification.
iv. On the Google Verification page, scan the QR code or enter your Google security key manually. Once linked, the app will generate a 6-digit code that changes every 30 seconds. Enter this code to complete the setup.
Note:
- If you exit the page before clicking Activate, changes to your old 2FA will not be saved, remaining usable.
- Withdrawals are disabled for 24 hours after updating 2FA settings to protect your assets.
- Once verified and active, the system automatically changes and links your new 2FA. The old 2FA will no longer work and should be deleted as soon as possible.